FAQ

1. What products do you offer?

We sell outdoor equipment including trekking poles and folding tools. All products are listed with detailed descriptions, specifications, and prices to help customers make informed choices.

2. Do you offer free shipping?

Yes, we provide free standard shipping to the continental United States. Shipping does not cover Alaska, Hawaii, Puerto Rico, other small U.S. islands, or military bases. Delivery times are displayed on each product page.

3. What is your processing time?

Orders are processed within 1 natural day. Orders placed after 5 PM will be processed on the next natural day.

4. How long is the shipping time?

Standard delivery within the U.S. typically takes 10–12 natural days. Delays may occur due to customs inspections, holidays, or carrier issues.

5. Do you ship internationally?

Currently, we only ship to the United States. Other countries and territories are not supported.

6. Can I change or cancel my order?

Orders can only be modified or canceled before processing begins. Once an order is in the shipping stage, it cannot be changed.

7. What is your return policy?

Returns are accepted within 30 natural days of delivery if the product is unused, undamaged, and in original packaging. Customers are responsible for return shipping costs and a 1% handling fee.

8. How do I request a refund?

To request a refund, contact our customer service team with your order number and reason for return. Refunds are issued to the original payment method within 7 natural days of receiving the returned item.

9. Are there items that cannot be returned?

Products that are damaged, misused, or not in original condition may not be eligible for return. Custom products are not available and therefore do not apply.

10. Do you provide product warranties?

Some products may include manufacturer warranties. Warranty details are indicated on the product page where applicable.

11. What should I do if my item arrives damaged?

If your item is damaged, contact customer service within 48 hours of delivery with photos of the item and packaging. We will review your claim and provide appropriate guidance.

12. What payment methods do you accept?

We accept major credit and debit cards. Additional payment methods are available during checkout.

13. How do I track my order?

Once your order ships, you will receive an email with tracking information. Tracking may take 1–3 days to appear in the carrier’s system.

14. What if tracking information does not update?

Tracking information may sometimes be delayed. Contact our customer service if there is no update for an extended period.

15. How can I contact customer service?

You can reach us via email at service@garikdog.store or by phone at +1 (218) 571-0382. Our support hours are Monday–Friday, 9 AM–6 PM EST.

16. Do you offer exchanges?

We do not provide direct exchanges. To get a different item, you may return the original product and place a new order.

17. Why was my order delayed?

Delays can occur due to weather, carrier issues, customs checks, or high order volumes. We strive to keep customers informed about any expected delays.

18. Why was my order canceled?

Orders may be canceled if payment cannot be verified, items are out of stock, or shipping information is invalid. Notifications will be sent via email.

19. How can I ensure I receive order updates?

Ensure your email address is correct at checkout and check your spam folder. Adding our email to your safe sender list will prevent missed notifications.

20. Is my personal information secure?

Yes. We use SSL encryption and security protocols to protect all personal and payment information submitted on our website.

21. Where can I find your full policies?

All policies, including Terms of Service, Privacy Policy, Return Policy, and Shipping Policy, are accessible in the footer section of our website.